We normally ship Monday through Friday but due to temperatures varying across the country we may choose to not ship over the weekend in order to ensure premium quality upon arrival. For this reason we cannot guarantee Monday deliveries. If you need Saturday or Sunday delivery please contact us, so we can discuss options.
Most orders placed before 12:00 PM , Monday through Friday will be processed that same day. If your order is placed after 12:00 PM , please allow 24 hours for processing. Some items may require additional processing time for being seasonal, made to order or out of stock.
We ship via Canada Post. Our shipping prices are based on weight and distance.
Hot / Warm Weather Shipping
Make sure someone is home to receive packages or ship it to a place of employment to prevent packages from sitting in the sun.
We are not responsible for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to help.
In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within three (3) days after physical receipt of merchandise as determined by Canada Post tracking. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund.
Refused Delivery Of Package(s)
Any packages refused at the receiving point of delivery will be deemed as “abandoned property”. No refunds will be issued for any packages which were refused delivery.
Incorrect Shipping Address
Before completing your order online, we strongly suggest that you double check both your billing address and shipping address to ensure accuracy. From time to time, customers supply addresses with a typo. In the case that an incorrect address is supplied, Canada Post will try their best to contact the customer to confirm a correct address. If all attempts fail, Canada Post will send this product back to us.
In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased.
We will issue a call tag for the return of the incorrect merchandise and upon receipt, will issue credit accordingly. Please note that we are unable to issue credit for any product in which the factory seal is no longer intact.
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within three business days of physical receipt as determined by shipping tracking number.